RETURN POLICY

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report with details and relevant photos where possible to store@nsd5150.com

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Wrong Size - If you order the wrong size we do not refund or exchanges - All sales are final. Please order carefully to be sure you get products that are right for you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

If you haven't registered an account and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

We do not accept returns of sealed goods.

Notification for EU consumers : According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Shipping Policy

Fulfilment : It takes 2-7 working days to create apparel products.

Shipping time : It can vary between 2-15 working days, our average shipping time is 4 business days depending on the order's destination.

Shipping costs : It will be calculated at the check out depending zone.

Tracking : We offer international shipping and ship worldwide. Once order is shipped you will receive a tracking number via the email you provide us.

Taxes - Duties

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Customs taxes & duties are not included in your shipping fee. Brice Gelot or NSD51/50 cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.